Official Skyexchange support channels
| Channel | Best for | How to reach it |
|---|---|---|
| WhatsApp (primary) | Login trouble, a new or demo ID, password reset, deposits, withdrawals, installing the app, anything urgent | Message Support on WhatsApp |
| Escalations, a written record, reporting a fake site | [email protected] |
Every time, compare the WhatsApp number you're chatting with against the button above or the list on the Official Channels page. People impersonate Skyexchange support constantly, and checking the number rules them out in seconds.
What to include in your message
A complete first message saves a round trip. Send all of these together.
- Your login ID. The username we sent you when the account was created. If you haven't got one yet, say so.
- Your registered mobile number, so we can match the ID to the account.
- The problem in a sentence or two. What you tried, what you expected, what happened instead.
- A screenshot of the error, or of the screen where things stop working.
- Never your password or OTP. We don't need them and won't ask. Crop them out of screenshots too.
What Skyexchange support never asks for
- Your password, current or new.
- An OTP or code that arrived on your phone.
- Payment to a personal account to "activate" or "unlock" anything.
- An app installed from a link in a group or a direct message.
If any of these come up, you're not talking to us. Report it via the Official Channels page.
Common support topics and where to start
Most of what we get asked already has a guide, and reading it first often means you won't need to wait for us at all. If you still need help afterwards, tell us which steps you tried. That cuts out a lot of back and forth.
| Topic | Read first | Then contact support if |
|---|---|---|
| Login not working | Login not working guide and the Sky Exchange login page | Your ID is still rejected after you retype it, capitals included |
| Forgotten password | Password reset guide | You're ready for us to verify your number and reset |
| Lost access to registered mobile | Account recovery guide | You've gathered the details the guide lists |
| Deposit or withdrawal question | Deposit and withdrawal guide | A transaction still hasn't reflected after the steps in the guide |
| App install on Android or iPhone | App page and the mobile browser guide | You want the current APK, which we share on WhatsApp |
| Website not opening | Website not opening guide | The site fails on more than one network and more than one device |
| New ID or demo ID | Skyexchange ID page and ID vs demo ID | You're ready to ask for one |
| Agent, master, or admin access | Agent login and Admin and master login | You want to ask whether you qualify |
Escalating by email
WhatsApp handles almost everything. Email makes sense when you want something in writing, when a WhatsApp chat has gone quiet, or when you're reporting a fake site or number. Write to [email protected] with the same details you'd send on WhatsApp: login ID, registered mobile number, what happened, and a screenshot. If you chatted with us on WhatsApp earlier, mention the date so we can find it. And as always, no password and no OTP in the email.
Before you send anything
Check that the address bar shows skyexchangess.in and that the WhatsApp number matches the one on this site. We don't message users first, we don't switch to a "new number", and we don't run Telegram groups. If anything feels off, the Official Channels page settles it.
Related pages
- Contact for a short summary of ways to reach us.
- Security checklist for the habits that stop most support requests before they start.
- Glossary if a word in our reply is unfamiliar.
- Responsible gaming for limits and self-exclusion. 18+ only.